FileSeek quirks

FileSeek

Title

Message

Confirm

Want to earn a free FileSeek Pro license? We're looking for FileSeek translators!

Don W 54 discussion posts	I really like FS but I've encountered a few quirks while using it. Has anyone else experienced the following?: - matches listed twice (see attached screen shot) - blank tab (see attached screen shot) - tab that's partially blank or has garbled button text (was not able to get a screen shot) In addition, on Windows 7 (I know...I don't have a choice to use Win 10): - when I set "minimize to system tray" and "close to system tray", if I right click and open FS using the context menu on a folder, FS doesn't open; instead, when I subsequently open FS manually from the system tray there is a new tab but it's not for the folder on which I right clicked - with only "minimize to tray" set, FS opens but the tab is blank • Attachment: FileSeek - blank tab.png [20,500 bytes] FileSeek - blank tab.png • Attachment: FileSeek - duplicate search results.jpg [1,438,030 bytes] FileSeek - duplicate search results.jpg Oct 30, 2019 • #1
	Hello! I'll try to help out here :) Matches listed twice: On the Advanced tab, if you enable "Only show first result for each file" that should prevent this from happening. Blank tab: I can't seem to reproduce this here, could you send me the exact steps that will cause it to happen on your machine? Minimize/close to tray: For this, do you have the "Force FileSeek to open only one instance" option enabled? Oct 30, 2019 • #2
Don W 54 discussion posts	Matches listed twice: I tried "Only show first result for each file" and (1) sometimes I want to see all the machines in a file and (2) it doesn't make the exact duplicates go away. Blank tab: I can make it happen consistently by ticking "Close FileSeek to sytem tray" and "Minimize FileSeek to system tray" then opening FS by using the context menu in File Explorer. Minimize/close to tray: Yes, I do have "Force FileSeek to only open one instance" selected. Nov 18, 2019 • #3
	For the double-matches, do you have "Process file contents using file handlers" enabled or disabled on the Advanced tab? Could you try the search with it both enabled and disabled and let me know if that makes any difference? For the blank tab, I still can't seem to reproduce that here. Could you attach a copy of the FileSeek troubleshooting info for the machine that has that issue? Open the Settings > Troubleshooting tab Click the "Export Info to File" button Reply with the file attached Thanks! Nov 19, 2019 • #4
Don W 54 discussion posts	Would you like me to turn on logging? It's at L0 now Nov 19, 2019 • #5
Don W 54 discussion posts	Here's the log • Attachment [protected]: FileSeekDebugInfo.zip [13,533 bytes] Nov 19, 2019 • #6
	Thanks! I don't see anything out of the ordinary there. I'll keep testing here to see if I can reproduce it. If we're able to then we'll get it all fixed up for the next version Nov 20, 2019 • #7
Don W 54 discussion posts	Do you think turning on logging would help? Nov 21, 2019 • #8
	Sure, wouldn't hurt to check it out! Here are the steps to send a full debug log: Could you send me a debug log? On the FileSeek Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply Try your search Click the "Export Info to File" button on the Settings > Troubleshooting tab Reply with the file attached Disable debug logging after sending the log Nov 22, 2019 • #9
Don W 54 discussion posts	Here's the log • Attachment [protected]: FileSeekDebugInfo.zip [58,080 bytes] Nov 22, 2019 • #10
	Thanks! I was able to reproduce the duplicate results thing by putting the same folder in the Path box twice, like this: d:\temp\|d:\temp Could you check your Path box to see if you've got the same folder selected twice? I will put this on our list to fix up but just want to make sure that's what the issue is on your machine as well. I'm still not able to reproduce the issue with the blank tab, and there weren't really any clues in the debug log either. I'll try testing it out again on Monday and hopefully track it down. Nov 23, 2019 • #11
Don W 54 discussion posts	I don't have the same path, but I do have 2 paths containing a subfolder of a higher level path, and I do have search sub-folders turned on. Getting rid of the overlapping paths fixes the issue. Thanks and good job! Nov 24, 2019 • #12
	Ok, glad to hear it! We'll add this to our list as well, as I think we should just be automatically skipping duplicate paths. Thanks for confirming! Nov 25, 2019 • #13
Don W 54 discussion posts	Any epiphanies relative to the blank tabs? It's very reproducible so I'd be willing to run an instrumented version of FS if that would help you. Nov 25, 2019 (modified Nov 25, 2019) • #14
	I had another stab at it just now and was able to reproduce it. Earlier I was enabling the single instance option after I already had a few instances open. After killing all of the instances and started a fresh one, I was able to reproduce the blank tab issue :) Thanks! Nov 26, 2019 • #15
Don W 54 discussion posts	That's good news! I was doing some experimenting last night and the problem is clearly tied to the 2 "... to tray" options. At the same time I was able to get a screen shot of the "scrambled buttons" issue I mentioned in my original post. It happens consistently when I have the 2 "... to tray" options turned off and am using the right-click context menu to launch FS. Check out the upper right corner. • Attachment [protected]: 2019-11-25_17-51-21.jpg [176,646 bytes] Nov 26, 2019 (modified Nov 26, 2019) • #16
	When that happens, if you restore the window then maximize it again, do the buttons re-draw correctly? Nov 26, 2019 • #17
Don W 54 discussion posts	No Nov 26, 2019 • #18
	Any chance you'd be able to grab a screen recording of this issue in action? I can't seem to get it to happen here Nov 27, 2019 • #19
Don W 54 discussion posts	Sure can Nov 27, 2019 • #20
Don W 54 discussion posts	Here's the screen recording. I started with FS not running then took it from there. Should be self explanatory. • Attachment [protected]: FileSeek with scrambled buttons.mp4 [2,418,533 bytes] Dec 4, 2019 • #21
	Thanks, that video was super helpful. I was able to reproduce it now and have added it to our list to fix up. Dec 4, 2019 • #22
	Just before Christmas we released FileSeek 6.3, and these issues should be all fixed up. Please let us know if you run into any trouble after updating. Thanks! 11 days ago (modified 11 days ago) • #23
Was this helpful?
Tweet

<< Discussions Reply