Fileseek keeps crashing/closing

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Brad Bennett

6 discussion posts

I'm doing a simple search through 20 Word documents. It starts to populate results, then program closes. It's happening on my desktop and laptop. I downloaded an older version for Windows 10 and the same thing happens.

Jun 30, 2023 • #1

Could you send me a copy of your troubleshooting info? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Jun 30, 2023 • #2

Brad Bennett

6 discussion posts

Hi Owen. The file is attached. Thanks for checking this out.

Jul 4, 2023 • #3

It doesn't look like it got attached, could you try sending it again?

Jul 4, 2023 • #4

Brad Bennett

6 discussion posts

Trying again to attached the file.

• Attachment [protected]: DebugInfo.html [212,940 bytes]

Jul 4, 2023 • #5

Thanks for sending that over. Can you try downloading this ifilter and see if it still crashes: https://download.microsoft.com/download/0/A/2/0A28BBFA-CBFA-4C03-A739-30CCA5E21659/FilterPack64bit.exe

Jul 5, 2023 • #6

Brad Bennett

6 discussion posts

I downloaded the ifilter and exectuted it. Then ran fileseek and it crashed the same way. The ifiler ran and then disppeared, which I assumed it was intended to do.

Jul 7, 2023 • #7

Does this version still crash for you? https://www.binaryfortress.com/Data/Download/?DownloadID=da1a14ca-7062-4a29-8884-08152cbdf6d2&Log=0

Jul 7, 2023 • #8

Brad Bennett

6 discussion posts

Hi Owen. I apologize for the slow response due to work and vacation. That seems to be working! It shows at the top that it's version 6.7 but I also saw a prompt to get updated version 6.8.(?)...didn't note the last number. Should I update to 6.8? Thank you!!!

Jul 21, 2023 • #9

Hi Brad,

Thanks for confirming, it's likely an issue in 6.8. Can you update and reproduce the issue, and then check your Event Viewer > Windows Logs > Application, and see if there's anything listed for FileSeek, or a ".Net Heap Corruption"?

Jul 24, 2023 • #10

HEX40

1 discussion post

Tried the download link for ifilter you provided to Brad.
That solved the crash problem.
App was crashing about every 5-10min.
Its been up at least 1 hour! NO PROBLEM!
I really like the app & am glad to not have to get rid of it.

Running: FileSeek 6.9 PRO
OS: Windows10 Pro, Version:22H2, Build:19045.3448

Thank You Owen

Update: I was wrong.
Still crashes.

Windows 10 event viewer:
Faulting application name: FileSeek.exe, version: 6.9.0.0, time stamp: 0x64b07659
Faulting module name: pdfprevhndlr.dll_unloaded, version: 22.3.20310.0, time stamp: 0x63a65ed1
Exception code: 0xc0000005
Fault offset: 0x000000000000b9a5
Faulting process id: 0x4178
Faulting application start time: 0x01d9ee5230ae9547
Faulting application path: C:\Program Files (x86)\FileSeek\FileSeek.exe
Faulting module path: pdfprevhndlr.dll

Sep 22, 2023 (modified Sep 23, 2023) • #11

In the Advanced Settings, could you turn on "Logging: Disable Log Buffering" and then send me over a debug log? Here are the steps:

On the FileSeek Settings > Troubleshooting tab, change the Logging drop-down to "L2: Log Detailed" and click Apply
Try your search and let it crash
Head to C:\Users\(YourUser)\AppData\Local\FileSeek, and send over the "FileSeek.log" file
Disable debug logging after sending the log

Sep 25, 2023 • #12

Brad Bennett

6 discussion posts

Hi Owen. I'm back. I updated to 6.9 and it's crashing again. I went back to 6.7 and it seems to be working.

Sep 28, 2023 • #13

Could you follow the steps from my last post and send over a log file?

Sep 29, 2023 • #14